Select POM Home -> Configurations -> POM Servers -> POM Manager to check the operational state of POM server.
If the any of the components like Campaign Manager, or Campaign Director, or Agent Manager, or Rule Engine, or ActiveMQ is not running, then check the alarm status for these respective components.
Ensure that the allocated ports for POM is a nonzero value. If the value is zero, select Security > Licensing and check the license for Maximum Outbound Ports for POM .
Navigate to Home > System Maintenance > Alarm Manager > Alarm Report. Examine the alarm report for the alarms generated by the system components of Campaign Manager and Campaign Director.
All alarms have associated events, which are identified in the alarm report.
Navigate to Home > System Maintenance > Log Viewer > Log Report. Click the event in the Event Code column of the report to get details about a particular event.
If the POM server is not running, select and start the POM server manually.
Refresh the page and check the status of the POM server.
Navigate to Home > System Maintenance > Log Viewer > Log Report. Examine the Log Report to determine if you can identify other related events that occurred around the same time.
