The Campaign Monitor does not show any dispositions and the campaign state is queued or active for a long time. This can be due to some restrictions either in the campaign restrictions or in the local campaign strategy. You can see the errors in the Logviewer for POM Campaign Manager and POM Campaign Director modules.
Proposed solution
Procedure
Check if the POM service is up and running, by typing /sbin/service POM status. If any of the service is not running or partially running, please start or restart that service.
Go to System Management > MPP Manager and check if the configured media servers required for the campaign (SMS, e-mail, and voice) are in running state and has MPP mode as online.
Go to Configurations > POM Zone Configuration and check which Campaign Director is active for a zone.
Check the PIM_CmpMgr.log and PIM_CmpDir.log files at $POM_HOME/logs/ for errors and take action according to error message.
Check the license status and verify if the required number of licenses are configured.
Check the campaign restrictions or the local campaign strategy for any specific restrictions or conditions.
Proposed solution
For voice campaigns:
Procedure
If you see 'Outcall web service returned error :Unauthorized' in the log viewer , provide the user name and password specified on the VPMS for outcall web service by selecting POM Servers > Outbound Settings > Voice Servers > Edit Voice Server.
Check if the Media Processing Platform (MPP) is functional and the SIP and H.323 connections are configured.
Configure the Avaya Orchestration Designer runtime configuration with the appropriate license server. For more information on runtime configurations, see Avaya Orchestration Designer help.
