POM generates this event when the RT socket connection to POM with CMS breaks.
Proposed solution
Procedure
Ensure Call Management System (CMS) details, that is the IP address and port number, are configured on POM in Avaya Experience Platform™ On-Prem configuration.
Ensure that the POM IP address and port number are configured on CMS.
The CMS details configured on POM in Avaya Experience Platform™ On-Prem configuration should match the port number configured on CMS.
If configuration is error free, then verify that the CMS session is running.
