Troubleshooting generic issues

Last Updated : Jun 03, 2026 |

Solution

Procedure

  1. In the widget config file, change the parameter Log_level to debug.

    The widget config file is in the following location:

    <Widget-install-location>\pom-connectorwidget\conf\properties.json

    The debug mode enables you to collect the browser logs of Workspaces.

  2. In a Google Chrome browser, click in the window’s blank space, and then press F12.

    The system displays the Google Chrome Developer Tools.

  3. In the Google Chrome window, access the URL of the Workspaces portal.
  4. On the Console tab, select the log files, right-click and select Save As.

    You can save the file as a .log file on your PC.

  5. Save the following log files:

    • POM Logs

      • PIM_AgtSDKService.log

      • PIM_AgtSDKApi.log

      • PIM_AgtMgr.log

      • POM_NailerDriver.log

    • MPP Logs

      • CCXML-SessionSlot

    • Workspace

      • Browser logs

      • Agent Desktop logs

      • HAR file

      • Browser details

  6. On the Network tab, select the HAR files, right-click and click Save as HAR with content.

    You can save the file as a .har file on your PC.

  7. Send all the saved .log and .har files to Avaya Support to troubleshoot the problem.