Unable to release agent — {0} from outbound through Supervisor Dashboard
Throttle interval
3600
Trigger component
POM Agent Manager.
Problem description
The system generates the error if the supervisor moves an agent to inbound and the agent is in any transition state. Transition state can be any pending activities such as a pending callback, pending consult, or Pending_Job_attach.
Proposed solution
Procedure
Verify if the agent you want to move is not in any transition state.
If the agent is not in any transition state, then move the agent to the selected job.
