The nail-up call drops off due to higher loads

Last Updated : Jun 03, 2026 |

Condition

The nail-up call drops off and the agents are logged out.

Cause

Higher loads are causing the nail-up call to drop off. This results in agents getting logged off.

Solution

Procedure

Repeat the following steps for all MPPs.

  1. Shut down MPP by running the command service mpp stop on MPP.
  2. Go to /opt/Avaya/ExperiencePortal/MPP/config/.
  3. In the mppconfig.xml file, add the following lines: 
    <parameter name="ccxml.jsi.runtimesize">33554432</parameter>
<parameter name="ccxml.jsi.contextsize">262144</parameter>

    For example:

    <parameter name="sessmgr.session.makecall.timeout">5000</parameter>
	<parameter name="sessmgr.session.asrttsready.timeout">5000</parameter>
	<parameter name="ccxml.jsi.runtimesize">33554432</parameter>
	<parameter name="ccxml.jsi.contextsize">262144</parameter>
	<parameter name="ResponseTimer">4</parameter>
  4. Start MPP by running the command service mpp start.