POM system maintenance

Last Updated : Jun 03, 2026 |

Problem description

You might need to shut down any component on POM server during the normal system maintenance. The POM system might be connected to some external components such as Avaya Aura® System Manager or Avaya Experience Platform™ (AXP) On-Prem (formerly Avaya Call Center Elite). In such cases, to make the POM system functional, you must restart the components in the order specified in the proposed solution.

Proposed solution

Procedure

  1. Logoff all the agents. Ensure you wait until all agents are logged off.
  2. Stop the POM service by typing service POM stop.
  3. Start the POM service by typing service POM start.