Unsupported version of Voice Portal or Avaya Experience Portal

Last Updated : Jun 03, 2026 |

If you try to install Proactive Outreach Manager on an unsupported Voice Portal or Avaya Experience Portal version, the installer displays the following message and quits:

Installed EP version is not supported for installing POM 04.00.02.00.00.220920
Current EP version: 7.1.0.0.1107. Minimum supported EP version is: 8.1.2.0.0844
Prereq check for POM failed!

When the prerequisite check fails, you can see the details in /tmp/InstallSummary.log.

Proposed solution

Procedure

Install or upgrade to the latest version of Avaya Experience Portal. For more details on installation or upgrade, see Avaya Experience Portal documentation.