P_POMAGT60

Last Updated : Jun 03, 2026 |

Condition

Alarm code
Q_POMAGT60
Event code
P_POMAGT60
Alarm level
Minor
Event level
Information
Alarm text
Agent license is not available, unable to acquire agent to the job
Event text
Preview, Predictive or Agent web API service license is not available, unable to acquire agent {0} to the campaign {1}
Throttle interval
3600
Trigger component
Campaign Director

Cause

You did not configure an agent license in POM.

Since an agent license is unavailable, POM cannot select and acquire an agent for a campaign or a job.

Solution

Procedure

Configure an agent license in POM.

For more information about configuring an agent license, see Administering Avaya Proactive Outreach Manager