The Service Level achieved is below the Desired Service Level.
Event text
The Service Level achieved is below the Desired Service Level
Throttle interval
3600
Trigger component
POM Administration.
Problem description
The system displays this message when the service level achieved is less than configured value. You will see this message only if available agents handles the minimum 100 calls with Human Answer result.
Proposed solution
Procedure
Desired service level can be less than achieved service level if there is more variation in the nuisance rate. Either pause or stop the campaign if this is violation of any norms or rule.
Check the system for other alarms and errors to verify if there are other issues like excessive load or malfunctioning processes, lack of resources in the system.
Make sure that you have at least 25 agents attached to the campaign.
