P_POMAGT59

Last Updated : Jun 03, 2026 |

Condition

Job stops dialing for more than 60 seconds.

Alarm code
Q_POMAGT59
Event code
P_POMAGT59
Alarm level
Minor
Event level
Information
Alarm text
Job is snoozed.
Event text
Job {0} is snoozed.
Throttle interval
3600
Trigger component
Agent Manager

Cause

This occurs due to reasons such as no contacts available for dialing, restricted contacts available for dialing, POM consumes time to fetch contacts.

Solution

Procedure

  1. No action is required if POM finishes dialing the contacts or the contacts are restricted.
  2. If contacts are present or not restricted, verify the following:
    1. In the POM database, in the PIM_CmpMgr.log log file, verify the time that POM consumes to fetch a contact from the database.

      Use the following keyword to search:

      getNextContactToProcess

    2. In the POM database, in the PIM_CmpMgr.log log file, verify the time that POM consumes to filter the records in the database.

      Use the following keyword to search:

      runFilter

    3. If the system takes time to execute steps a and step b, ensure that the database functions correctly.