Higher Nuisance rate when the configured Nuisance application takes more than two seconds to play the first prompt.
Cause
The causes must be investigated in the environment or custom OD application, particularly time taken by the MPP to play the Nuisance application after LaunchCCXML webservice is invoked by POM. One of the causes can be that the OD Application is complex, involving prompt and collect nodes, and call transfers, which can cause delay in playing the first prompt.
Solution
Using Flush Prompts in OD Application can avoid delay in playing the first prompt. The flush prompt forces each of the queued prompts in MPP VXML browser by OD node to be played before the next OD node is fetched from the application server.
