Failed to connect to the database

Last Updated : Jun 03, 2026 |
The system displays the following message: 
FATAL: no pg_hba.conf entry for host "IP address", user "admin", database "VoicePortal", SSL off

This message is valid only for Postgres database.

Proposed solution

Procedure

  1. Enter the IP address of the POM server in the pg_hba.conf, at the following location: /var/lib/pgsql/data/pg_hba.conf.
  2. Provide valid server IP address of the server connecting to the database, port, user name, and password. For example, you can specify values as 147.148.145.234, 5432, user, password respectively.