POM displays the state of the import as Queued or Running but does not update the status counters

Last Updated : Jun 03, 2026 |

Cause

The Campaign Director does not run.

Proposed solution

Procedure

  1. Ensure that the POM server is running.
  2. Go to Configurations > POM Servers.
  3. Click POM Manager.
  4. Verify that the following occurs:

    • An active campaign director manages the zone to which the contact list belongs.

    • On the POM Zone Configuration page, the current value of CD for the zone is not null.

    • The current CD is in an active state.