To detect the problems in the POM system, do the following:
Note:
Before you fix or report the problems, verify whether the problems are related to Avaya Experience Portal. If they are related to Avaya Experience Portal, read the Avaya Experience Portal documentation to resolve the problems.
Customer-reported problems
Collect information from the customer. Examine the information to determine the cause of the problem in the POM system.
System-generated alarms
POM events and alarms provide a way to troubleshoot problems in the POM system. The major and critical alarms with errors and fatal events indicate major problems. The minor alarms and warning events indicate minor problems.
Call report analysis
An analysis of the standard reports reveals problems before the problems become serious. Avaya recommends using the system report capabilities to generate and analyze the standard reports.
