Error in PAM Contact Strategy Parser for job ID — {0} while initializing HA agent — {1}..
Throttle interval
3600
Trigger component
POM Agent Manager.
Problem description
There is an error in parsing a campaign strategy for an HA agent. The POM server is unable to parse the campaign strategy for the job to which the agent is attached.
Proposed solution
Procedure
The supervisor must verify if the agent can perform all the necessary actions. If the agent is stuck, the supervisor must provide assistance.
The supervisor must log off the selected agent from Supervisor Dashboard.
