Alarm code

Q_POMAGT47

Event code

P_POMAGT47

Alarm level

Minor

Event level

Information

Alarm text

Agent is not getting any jobs to work.

Event text

Agent {0}, Starving for job.

Throttle interval

1

Event level

Minor

Trigger component

Agent Manager

Problem description

For the configurable period defined in the Maximum job waiting duration(min) field in the Global Configuration page, if any Ready agent or Idle agent does not get any job to work, the system displays the message. It is a special alarm to notify administrator that the agents are sitting idle in the call center. The throttle period is set to 0 so that the system can notify administrator about all the agents that are sitting idle.