Agent Manager is not assigning agents to the jobs as Router is not ready.
Throttle interval
3600
Event level
Major event.
Trigger component
POM Agent Manager.
Problem description
The connection between the router component of the Agent Manager and the application server is not established. POM server requires the connection to be established for functioning of customer calls. The POM server waits till the connection is established.
Proposed solution
Procedure
Restart the POM application server first and then the agent manager if the message appears even after 5 minutes.
