P_POMAGT32

Last Updated : Jun 03, 2026 |
Alarm code
Q_POMAGT32
Event code
P_POMAGT32
Alarm level
Critical
Event level
Error
Alarm text
SMS Web service running on Avaya AES - {0} server failed to get agent skills.
Event text
SMS Web service running on Avaya AES - {0} server failed to get agent skills.
Throttle interval
3600
Trigger component
POM Administration.

Problem description

POM generates this alarm when the it is unable to get skill information from the Application Enablement Server(AES). POM uses SMS web service of AES to fetch the skill information from CCElite. It requires AES and CCElite IP Addresses to get this information along with the CCElite SAT username and password. If either this data provided by the user is incorrect or there is any configuration issue on AES, POM raises this alarm.

Proposed solution

Procedure

  1. Ensure the data you provide under the CTI configuration in CCElite Configuration page is correct.
  2. Ensure you restart POM after providing relevant information.
  3. Check the AES capability to provide the skill information using this data by using the Web service client http://<AES IP address>/sms/sms_test.php.

Next Steps

Perform the following steps to ascertain AES is running properly:

  1. Enter the CM Login ID as username @CCElite IP.

  2. Enter the password as the password of the above user.

  3. Enter the SMS Host as the IP address of your AES service.

  4. Enter the model as HuntGroup.

  5. Enter the operation as list.

  6. Enter the objectname as Group_Number.

  7. Enter the Qualifier as 1.

  8. Click Submit Request.

You will see the following screen after you click Submit Request.