P_POMCM034

Last Updated : Jun 03, 2026 |

Condition

Unable to establish secure connection with the Context Store Server.

Alarm code
Q_POMCM034
Event code
P_POMCM034
Alarm level
Major
Event level
Warning
Alarm text
Unable to establish secure connection with Context Store Server {0}. Please ensure Context Store server certificate is configured. Error message {1}
Event text

Unable to establish secure connection with Context Store Server {0}. Please ensure Context Store server certificate is configured. Error message {1}, where {0} is the server name of context store server and {1} is the error message.

Throttle interval
3600
Trigger component

POM Campaign Manager

Cause

The Context Store server certificate is not added to the POM trust store.

Solution

Procedure

  1. Log in to the Avaya Experience Portal web console with the Administrator user role.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. Click Configurations > Trusted Certificates.

    The system displays all the trusted certificates.

  4. On the Certificates page, click Import.
  5. On the Add Certificates page, do the following:
    1. In the Name field, type a unique certificate name.
    2. Click Browse and locate the Context Store certificate file from the local system.
    3. Click Continue.