P_POMAGT12

Last Updated : Jun 03, 2026 |
Alarm code
Q_POMAGT12
Event code
P_POMAGT12
Alarm level
Major
Event level
Error
Alarm text
AACC SSO Token failed to authenticate CCMA web services
Event text
CCMA SSO Token failed to authenticate.
Throttle interval
3600
Trigger component
POM Administration.

Problem description

POM generates this alarm when the it is unable to authenticate the CCMA web service client of the AACC server. POM uses CCMA web service of AACC to fetch the skill information. It requires AACC IP Address to get this information along with the username and password for authentication. If either this data provided by the user is incorrect or there is any configuration issue on AACC, POM raises this alarm.

Proposed solution

Procedure

  1. Ensure the data provided under the AACC configuration space in AACC Configuration page is correct.
  2. Ensure you restart POM server after providing relevant data.
  3. Check whether the various methods in the attached client are working with the credentials you provide.