P_POMCD003

Last Updated : Jun 03, 2026 |

Condition

Alarm code
Q_POMCD003
Event code

P_POMCD003

Alarm level
Major
Event level
Information level
Alarm text
Nuisance call rate for a job exceeds the configured value
Event text
Nuisance call rate for a job {0} exceeds the configured value. Configured Nuisance rate : {1} %, Current Nuisance rate : {2} %
Throttle interval
3600
Trigger component
POM Campaign Director

Problem description

POM displays this message when POM detects that the number of nuisance calls exceeds the configured value of the total Answer Human calls for a job.

By default, POM displays this message if the number of nuisance calls exceeds 3% of the total Answer Human calls for a job.

For agent-less campaigns, POM treats the call as a silent or a nuisance call if POM detects the following:

  • Voice energy in the call.

  • The first prompt does not play within the configured compliance timer.

    By default, the compliance timer is set to 2 seconds.

For agent-based campaigns, POM treats the call as a silent or a nuisance call if POM does the following:

  • Detects a voice energy in the call.

  • Does not detect an agent in the configured compliance timer.

    By default, the compliance timer is set to a value of 2 seconds.

Proposed solution

Procedure

  1. Stop or pause the campaign if:

    • You do not make more call attempts.

    • The rate of the nuisance calls exceeds the configured value.

  2. In the POM system, check whether other alarms or errors indicate that other issues cause a higher nuisance rate.

    For example, an excessive load or malfunctioning processes.