WebSocket failure

Last Updated : Jun 03, 2026 |

Condition

POM Dashboard Service is not functional or data stream is broken due to web socket disconnect.

POM displays the error: Datastream is broken since WebSocket is disconnected, new updated data won’t be available until the data stream is restored.

Cause

POM Dashboard Service is not functional or data stream is broken due to web socket disconnect.

Solution

Procedure

  1. Check if POM Dashboard Service is running.
  2. Start the service if not running.
  3. Check if client system is disconnected from network.
  4. Contact the network administrator to get the connectivity restored.