The POM server and the POM Kafka service run, but the POM server does not generate heartbeat events and send the events to the Kafka server.
As a result, the Kafka server cannot send heartbeat events to event consumer.
Cause
This occurs due to one or both of the following reasons:
The kafkamonitor service stops running on the POM server.
Issues in the network to which the servers are connected.
Solution
After the connectivity of the network restores, on the POM server, verify whether the kafkamonitor service is running. If the service has stopped, restart the service by doing the following:
Procedure
Open an SSH session to the POM server.
You can use an application such as PuTTY.
In the SSH session, to restart the kafkamonitor service, run the following command:
