Error while importing contacts

Last Updated : Jun 03, 2026 |

The system displays the following error while importing contacts if the Campaign Director is not active:

Error Occurred

Proposed solution

Procedure

  1. Check the status of the POM server by typing /sbin/service POM status.

    You can see the individual status of Campaign Manager and Campaign Director. The state should be running for both.

  2. Alternatively, you can check the status of the POM server by selecting POM > POM Home > Configurations > POM Servers > POM Manager.
  3. Ensure that you create a POM schema and the database settings are correct.