If any finite campaigns are in the unfinished state for a long time, because one or more contacts are not processed, then you must manually stop such campaign jobs.
Proposed solution
Procedure
Ensure you have not applied any restriction such as Guard Time, Min Contact Time, and Max Contact Time in the campaign strategy.
Allocate dynamic licenses in the campaign strategy for the campaign job to detach agents or POM outbound ports from unfinished jobs. The benefit of dynamic licenses in such situation is that the job automatically releases the ports or agents from the job when dialing stops for that job. The job is in running state with the minimum ports or the agents assigned unless you stop the job manually.
