Exception occurred Module POMCM Method

Last Updated : Jun 03, 2026 |

Condition

The system displays the following message:

Exception occurred Module POMCM Method JobContactBO.java.updateActionState Exception Type org.hibernate.exception.LockAcquisitionException: could not execute update query, please see POM log files for details

Cause

If you use MS SQL Server 2012 database and you see campaigns stuck in load scenarios, the READ_COMMITTED_SNAPSHOT parameter in the database is not set to ON.

Proposed solution

Before you begin

Stop all POM servers and stop vpms services.

After you create a database or after you run the installDB.sh script, set the value of the READ_COMMITTED_SNAPSHOT parameter to ON.

To run the installDB.sh script, run the following command:

ALTER DATABASE <database_name> SET READ_COMMITTED_SNAPSHOT ON

You can run the command on an SQL prompt.