P_POMAGT07

Last Updated : Jun 03, 2026 |
Alarm code
Q_POMAGT07
Event code
P_POMAGT07
Alarm level
Minor
Event level
Information
Event text
GetAgentStatusResponse received for agent — {0} but agent is already in active state.
Throttle interval
3600
Trigger component
POM Agent Manager.

Problem description

The server requests the agent status when the agent remains in the same state for one hour.

Proposed solution

Procedure

The supervisor must verify if the agent is active or is stuck on any customer call.