P_POMSDK01

Last Updated : Jun 03, 2026 |

Condition

Alarm code
Q_POMSDK01
Event code
P_POMSDK01
Alarm level
Major
Event level
Error
Alarm text
POM agent SDK service is down
Event text
POM agent sdk service on {0} is down
Throttle interval
3600
Trigger component
Campaign Director
Log file
PIM_AgtSDKService.log
PomAgentSdkService.out

Cause

On the POM server, the Agent SDK service is not responding to requests from Campaign Director.

{0} provides information about the name of the POM server.

Solution

Procedure

  1. Log in to POM.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. In the content pane, on the Configurations tab, click Servers.
  4. On the Servers page, click POM Manager.
  5. On the POM Manager page, select the Agent SDK Service check box.
  6. Click Start.
  7. If the Agent SDK service is still in the STOPPED state, to find more information about the cause, read the following log files:

    • PIM_AgtSDKService.log

    • PomAgentSdkService.out

    The log files are on the POM server at the following location:

    $POM_HOME/logs