Connection to the database failed. Please configure the database before starting POM server

Last Updated : Jun 03, 2026 |

Problem description

The system can display this error message while getting the status of POM by using the command /sbin/service POM status.

Note:

If the problem occurs on an auxiliary POM server, ensure that the database on the primary POM server is correctly configured. For more information, see the Configuring POM database section in Implementing Avaya Proactive Outreach Manager.

Proposed solution

  1. Login to the primary POM server. Ensure the database server is running and is accessible from the POM server. For more information, see the Configuring POM database section in Implementing Avaya Proactive Outreach Manager.

  2. Stop the POM service by typing /sbin service POM stop.

  3. Stop any running campaign.

  4. Change postgresql password.

  5. Restart postgresql service.

  6. Reconfigure database on the active POM server or configure database on the primary POM server.

  7. Login to the auxiliary POM server.

  8. Start the POM service by typing /sbin/service POM start.

    Note:

    When the database connection fails, the scheduled imports and campaign schedules will not work for the time duration for which the database connection is not available.