Gathering configuration details using pomcapture

Last Updated : Jun 03, 2026 |

About this task

Use this procedure to list the configuration details of POM in an html format in a report.

The Avaya support team uses this report to investigate a problem.

Before you begin

Ensure that you have the credentials of a root user.

Procedure

  1. Open an SSH session to the POM server.

    You can use an application such as PuTTY.

  2. Go to:

    $POM_HOME/bin

  3. To run the pomcapture tool, use the following command:

    ./pomcapture

  4. Wait till the screen displays the command prompt and the following text: 
    
[root@pomautomation66 bin]# ./pomcapture
Starting to capture data..
POM Capture starting...
Done
  5. To copy and save the output that the tool produces, do the following:
    1. Go to:

      $POM_HOME/logs

    2. Run the following command:

      ls -latr pomCapture*

    3. Copy the last pomCapture.x.html file.

      Where x is the timestamp when the POM server generates the file.

    4. Run the following command:

      ls -altr PIM_Capture.*

    5. Copy all the PIM_Capture log files.
  6. Provide the generated files to the Avaya support team.