P_POMAGT61

Last Updated : Jun 03, 2026 |

Condition

POM displays this alarm after the connection between the POM server and an external system breaks.

Agent is selected by an external system.

Alarm code
Q_POMAGT61
Event code
P_POMAGT61
Alarm level
Major
Event level
Warning
Alarm text
External selection system is not responding
Event text
External selection system is not responding
Throttle interval
3600
Trigger component
Agent Manager
Log file
PIM_AgtMgr.log
PAMService.out

Cause

When the connection between POM server and an external system is idle, POM sends a heartbeat event from POM server to the external system.

After consecutive retries of sending the heartbeat, if POM does not receive a response from the external system within a stipulated time, POM identifies that a heartbeat timeout occurred.

Therefore, POM displays this alarm on the EP page.

Solution

Do the following:

Procedure

  1. Verify whether the external system is running.

    If the external system has stopped, restart it.

  2. Verify the network connectivity between POM and the external system.

    Ensure that the network is stable.

  3. For more details about the connection related exception, read the following log files:

    • PIM_AgtMgr.log

    • PAMService.out