P_POMAD004

Last Updated : Jun 03, 2026 |
Alarm code
Q_POMAD004
Event code

P_POMAD004

Alarm level
Major
Event level
Warning
Alarm text
POM Poller has failed to update data
Event text
POM Poller has failed to update {0}.
Throttle interval
3600
Trigger component
POM Administration

Cause

The POM poller does not update the license information on the POM server due to one of the following reasons:

  • The Tomcat server receives SEVERE category errors or exceptions.

  • A firewall is active and runs on the EPM servers.

  • After you add the auxiliary POM server from the Web to the POM server, the POM server does not send the PIMHibernate.cfg.xml file to the auxiliary EPM server.

Proposed solution

Procedure

  1. Ensure that you configure the POM database on the POM server.
  2. Ensure that you can connect to the POM database server from the primary EPM server.
  3. On the EPM server, do the following:
    1. Open the $CATALINA_HOME/logs/catalina.out file.
    2. Search for all the SEVERE category errors.
    3. Resolve all the errors.
    4. Restart the EPM server.
  4. On the EPM servers, ensure that you correctly configure the firewall to enable communication between the primary and the auxiliary EPM servers.

    If you do not use the firewall, run the following commands to stop and disable the firewall service:

    /sbin/service iptables stop

    /sbin/service ip6tables stop

    /sbin/chkconfig iptables off

    /sbin/chkconfig ip6tables off

  5. On the auxiliary EPM server, do the following:
    1. Go to the $POM_HOME/config folder.
    2. Search for the PIMHibernate.cfg.xml file.
    3. If the file is absent, remove and re-add the auxiliary POM server to the primary POM server Web Administration.

      To re-add the server, go to Proactive Outreach > Manager > Configurations > Servers.