Editing a mailbox

최근 업데이트 : Aug 24, 2023 |

About this task

You can update the configuration of an added mailbox. When updating the mailbox configuration, you cannot change the mailbox name, email address, and the protocol used for incoming emails.

Before you begin

  • Add a mailbox.

  • Disable the added mailbox.

Procedure

  1. In the navigation tree, click Channels > Email.
  2. On the Email Mailboxes page, for the mailbox to edit, click the Three Dots icon and then click Edit.
  3. Update the mailbox configuration as required.
  4. Optional For a Microsoft 365 mailbox, to connect to the Microsoft 365 mail server, click Save and Connect and sign in to the mailbox.

    If you sign in to the Microsoft 365 account for the first time, you can see the Approval required window. You must submit the approval request, save the mailbox configuration, and resume configuring after your IT department approves the request.

    You can see the Connection is successful notification.

  5. To test the connection to the mailbox, click Test Connection.

    If the contact center connects to the mailbox, you can see the Success status. If the connection status is Error, you need to reconfigure the mailbox.

  6. Click Save.

Next Steps

Enable the mailbox.

Related information
Adding a mailbox
Adding a Microsoft mailbox account
Enabling a mailbox