The following table provides information about the supported templates for each channel:
Templates |
Chat |
Messaging |
Email |
Email template |
No |
No |
Yes |
Quick text template |
Yes |
Yes |
Yes |
URL template |
Yes |
Yes |
Yes |
File template |
No |
Yes |
Yes |
template |
No |
Yes |
No |
Note:
The WhatsApp template is applicable for WhatsApp messaging interactions.