Configuring custom push notifications

최근 업데이트 : Apr 24, 2024 |

About this task

For Avaya messaging integration, you can integrate with your preferred push notification services or the services that your client application uses. Your customers receive notifications about an ongoing conversation on their devices. They can re-engage in a conversation if they have closed the application or put it in the background.

To integrate Avaya Experience Platform™ with a push notification service of your choice, you require a custom push notification connector, also known as a push proxy. It receives push notifications that Avaya sends.

For more information about push notifications, see Developer Portal.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click Omni SDK > Push Notification Configuration.
  2. On the Push Notification Configuration page, click Add New Configuration.

    The Push Notification Configurations / New Push Notification Configuration page opens.

  3. Optional To disable the push notifications, toggle on the Status details switch.

    By default, the push notifications are enabled.

    You can also change the push notifications status using the respective switch in the Status column on the Push Notification Configuration pane.

  4. In the Name field, type a name for the new push notification configuration.
  5. In the Callback URL field, type the URL.

    The push notifications are sent to this URL, and then these notifications are sent to the service provider.

  6. In the Secret field, type the secret key.

    This key verifies if the push notification request sent to the callback URL comes from Avaya Experience Platform™ Public Cloud. The account administrator provides the secret key while creating and updating the push notification configuration. The key is also shared with the connector. Avaya Experience Platform™ Public Cloud and the connector calculate a header value called the X-hmac. To verify the push notification request, both the X-hmac values must match.

  7. Click Save.