Account administrators can create resource partitions to create a group of select contact center resources to suit a specific business requirement. After creating resource partitions, you can assign them to specific agents or agent profiles.

You can assign one or upto 10 resource partitions to an agent or agent profile. If you assign multiple resource partitions, the agent can select one of the resource partitions and its associated caller ID in Avaya Workspaces when the agent makes an outbound customer call.

You can associate one or up to 100 caller IDs to a resource partition and select one of these IDs as the default caller ID. Therefore, when agents who are assigned this resource partition makes an outbound call from Avaya Workspaces, they can either use the default caller ID or select another caller ID from the list as their display caller ID.