Creating a callback experience

최근 업데이트 : Oct 31, 2023 |

About this task

Create a new callback experience to customize the configuration of a callback offer per queue. If you do not create a callback experience, the default settings are applied to the queues. After you create an experience, configure the settings in the Settings tab.

Procedure

  1. In the navigation tree, click Contact Center > Callback.

    Application Center Administration displays a list of existing callback experiences including the default.

  2. Optional In the Filter Columns dialog box, select the columns you want to display and click Close.
  3. Click Create Experience.
  4. In the Callback name field, type a name for the callback experience.
  5. Optional In the Description field, type a description for the experience.
  6. Fill in the fields.
  7. To enable the callback experience, toggle on the Enabled Callback Experience switch.

    To disable the callback experience, toggle off the Enabled Callback Experience. Callback is not offered and pending callbacks are suspended for any queues associated with a disabled experience.

Next Steps

Assign a queue to the callback experience.