Configuring automatic responses

최근 업데이트 : Sep 15, 2023 |

About this task

Create automatic responses to handle email interactions. You can define automatic response templates and use them in the pre-routing configuration. This feature enables automatic responses to customer emails.

Before you begin

Log in to Application Center Administration as an account administrator or a supervisor.

Procedure

  1. In the navigation tree, click Templates > Email Template.
  2. On the Email Templates page, click New > Auto Response.
  3. On the New Auto Response page, fill in the fields.
  4. Click Save and Publish to save and continue.

    If you want to create the template for later use, you can click Save and skip the following steps. However, clicking Save only saves the template. Application Center Administration does not publish the template.

  5. In the navigation tree, click Channels > Email.
  6. On the Email Mailboxes page, for the account to configure, click the Three Dots icon and click Configure routing settings.
  7. On the Routing Configuration Settings page, in the Auto Response section, in the First Contact Auto Response field, select the automatic response email template you created.

    Selecting the automatic response email template for the configured mailbox enables all inbound emails to receive the automatic response template.

  8. Click Save.
Related information
Routing Configuration Settings page field descriptions
New Auto Response page field descriptions