Create signatures to handle digital interactions. A signature is a text that an agent can select and insert in to the email body to reply to the customer email interactions. For example, you can add the URL and other promotional information to a message to encourage customers to visit your customer support website.
Before you begin
Log in to Application Center Administration as an account administrator or a supervisor.
Procedure
In the navigation tree, click Templates > Email Template.
On the Email Templates page, click New > Signature.
On the New Signature Template page, fill in the fields.
Click Save.
You can see the newly created signature on the Email Templates page.
