Editing reason codes

최근 업데이트 : Aug 10, 2023 |

About this task

Edit an existing Not Ready reason code or a disposition code to update the code name or description. You cannot change the code type when editing a Not Ready reason code or a disposition code.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click Contact Center > Reason Codes.
  2. On the Reason Codes page, for the code to update, click the Three Dots icon and then click Edit.
  3. Update the code name and description.
  4. Click Save.