64 |
February 28, 2025 |
Removed information related to X (Twitter) from the publication. |
63 |
January 22, 2025 |
Minor updates throughout the document. |
62 |
October 22, 2024 |
Added information about typing indicators for messaging indicators at:
|
Added information about support for resource partitions and caller IDs at:
|
Added information about support for timed After Contact Work at:
|
Added information about the Interim response for Email Channel field describing the partial email response feature configuration at UX profile field descriptions. |
Added information about the email draft save time configuration at UX profiles and Draft Email Auto Save Interval field at UX profile field descriptions. |
Added information about support for Omni SDK with Avaya Experience Platform™ (On-Prem + Connect) in the section at Omni SDK with Avaya Experience Platform (On-Prem + Connect). |
Updated information about support for Avaya Experience Platform™ Public Cloud orchestration with Avaya Experience Platform™ (On-Prem + Connect) in the section at Avaya Experience Platform Public Cloud orchestration with Avaya Experience Platform (On-Prem + Connect). |
Added information for the skill-based profile selection configuration for Agent Assist with Avaya Experience Platform™ (On-Prem + Connect) at:
|
Added information about agent notes support with Avaya Experience Platform™ (On-Prem + Connect) at Configuring Agent Notes. |
Added support for the voice channel for Agent Assist at Voice interactions with transcription configuration. |
Added information about the languages supported for Agent Assist at Supported languages for Agent Assist. |
61 |
September 30, 2024 |
Added information about configuring social media accounts in Application Center Administration at:
|
Added information about support for Avaya Experience Platform™ Public Cloud orchestration with Avaya Experience Platform™ (On-Prem + Connect) in the section at Avaya Experience Platform Public Cloud orchestration with Avaya Experience Platform (On-Prem + Connect). |
Added information about support for Agent Assist with Avaya Experience Platform™ (On-Prem + Connect) in the section at Agent assist administration overview. |
60 |
August 30, 2024 |
Added information about support for non-E.164 numbers at Adding a non-E.164 number to an account. |
Added information about support for adding Agent Notes to customer interactions at Configuring Agent Notes. |
Added information about widget customization using UX Profiles tab at the following topics:
|
Added information for voice channel trunking with multiple BYOC+H trunks at Voice channel trunks. |
Added information for the queue based profile selection configuration for Agent Assist at:
|
