Policy Routing Table

Last Updated : Oct 29, 2012 |

With Policy Routing Table, you can distribute calls among a set of call centers based on specified percent allocation. Various types of incoming calls that arrive at a particular VDN can be directed to a Policy Routing Table (PRT) instead of to a vector. The PRT then distributes the calls to the administered Route-to VDNs based on the specified percent allocation targets. Use this screen to implement and monitor percentage allocation routing by assigning destination routes and target percentages.

Example command: change policy-routing-table n, where n is the policy routing table number.

Actual %

The actual percent of total calls routed to a VDN. Calculated to six decimal places, but only the first decimal place is displayed.

Call Counts

The current number of calls routed to a VDN.

Index

The sequential number of the row in a Policy Routing Table.

Name

The name of the Policy Routing Table (PRT). Accepts a string of up to 15 alphanumeric characters.

Number

The number of the Policy Routing Table (PRT).

Period

The period for resetting the call counts and actual percentages.

Valid Entry

Usage

100_count

Resets the call counts (and displayed %) when total calls for the PRT reach 100. At this point, the total calls match the target routing pattern percentages. This ensures that the routing points have equal distribution of calls all the time. This is the default.

max_count

Call counts are maintained until calls delivered to at least one of the VDNs exceed 65,400. At this point, calls continue to be distributed over the VDNs but the call counts are reset when the actual percentages equal the targets for all of the VDNs at the same time.

Half-hour

Resets the call counts at the top of the hour and at the 30–minute point.

hour

Resets the call counts at the top of the hour.

daily

Resets the call counts at midnight, every night.

weekly

Resets the call counts at midnight on Saturday.

Route-to VDN

VDN extension to which calls are to be routed. Accepts up to 15 extensions containing 1 to 16 digits.

Target %

Valid Entry

Usage

0 to 100

The target percent of total calls to be routed to a VDN. Use whole numbers only, no decimal fractions.

Totals

Displays totals for Target % and Call Counts for all the assigned VDNs in the PRT. The total for Target % is always 100 for form submittal.

Type

The type of algorithm the Policy Routing Table (PRT) supports.

VDN Name

The name of a VDN, if a name has been assigned previously.