Reason Code Names

Last Updated : Nov 09, 2012 |

Assigns names to reason codes. Each reason code can have a different name for Aux Work and for Logout. The system displays the screen only when you set the Two-Digit Aux Work Reason Codes to y.

Note:

Logout reason codes can only be in the range of 0 to 9, even if Two-Digit Aux Work Reason Codes is active.

Example command: change reason-code-names

Aux Work

The name associated with a reason code when the agent uses the reason code to enter Aux Work mode. Accepts up to 16 alphanumeric characters.

Default Reason Code

The default reason code names. A separate name can be administered for the Aux Work Reason Code of 0 and for the Logout Reason Code of 0. If an agent changes to Aux Work mode and the Aux Work Reason Code Type is set to none, the agent is put into Aux Work mode with the default Aux Work reason code, even if a different reason code is administered for the Aux button. If an agent logs out when the Logout Reason Code Type is set to none, the agent is logged out with the default Logout reason code.

Accepts up to 16 alphanumeric characters.

Interruptible

Specifies whether or not each reason code is interruptible.

Note:

The Default Reason Code, Auto-answer IP Failure Aux Work Reason Code, and Maximum Agent Occupancy Aux Work Reason Code cannot be made interruptible.

Logout

The name associated with a reason code when the agent uses the reason code to log out. Accepts up to 16 alphanumeric characters.