Coverage Answer Group

Last Updated : Jan 18, 2013 |

Establishes Call Coverage Answer Groups.

An answer group contains up to 100 members who act as a coverage point for another user. For example, if several secretaries are responsible for answering a department’s redirected calls, all the secretaries could be assigned to an answer group. The answer group is assigned a group number, and the department’s coverage path displays that group number. All telephones in an answer group ring (alert) simultaneously. Any member of the group can answer the call.

Each coverage answer group is identified by a number from 1 through the maximum number allowed by your system configuration. The members of the group are identified by their extension number. Any telephone, including those administered without hardware (but not attendants) can be assigned to a coverage answer group.

Example command: change coverage answer-group n, where n is the assigned group number.

The screenshot of the Coverage Answer Group screen.

Ext

The extension number for each member of this coverage answer group. This number cannot be a Vector Directory Number (VDN) extension.

Group Name

The group name used to identify this group. Accepts up to 27 characters. Use the extension numbers of group members as the group name to help when determining which stations are involved in call coverage and trunk coverage paths.

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Group Number

The number associated with the Cover Answer Group.

Name

The name assigned when the member’s telephone was administered.