System parameters customer options: page 1

G3 Version

Identifies the version of Avaya Communication Manager being used.

Location

Indicates the location of this Avaya server or switch.

Platform

Displays the platform being used.

Software Package

Indicates whether the software package license is Standard or Enterprise.

Used

The actual current usage as compared to the system maximum.

Platform Maximum Ports

The number of active ports.

Maximum Stations

Displays the maximum number of stations allowed in the system.

Maximum XMOBILE Stations

Specifies the maximum number of allowable XMOBILE stations. In general, each XMOBILE station is assigned to a wireless handset. Each XMOBILE station counts as a station and a port in terms of system configuration.

Maximum Off-PBX Telephones - EC500

Stations that are administered for any Extension to Cellular (EC500/ CSP) application count against this limit.

The license max value is defined as follows:

• On legacy systems, the upper limit is 1/2 of the maximum number of administrable stations. Legacy platforms do not support SIP trunks.

• On Linux systems, the upper limit is the maximum number of administrable stations.

Maximum Off-PBX Telephones - OPS

Stations that are administered for any SIP Extension to Cellular/OPS application count against this limit. The license max value is defined as follows:

• On legacy systems, the upper limit is 1/2 of the maximum number of administrable stations. Note that legacy platforms do not support SIP trunks.

• On Linux systems, the maximum number of administrable stations.

Maximum Off-PBX Telephones — PBFMC

Number of stations administered for Public Fixed-Mobile Convergence. Each station is allowed only one PBFMC application. The license max value is defined as follows:

• On legacy systems, the upper limit is 1/2 of the maximum number of administrable stations. Legacy platforms do not support SIP trunks.

• On Linux systems, the upper limit is the maximum number of administrable stations.

Maximum Off-PBX Telephones - PVFMC

Number of stations administered for Private Fixed-Mobile Convergence. Each station is allowed only one PVFMC application. The license max upper limit is:

• On legacy systems, 1/2 of the maximum number of administrable stations. Legacy platforms do not support SIP trunks.

• On Linux systems, the maximum number of administrable stations.

Maximum Off-PBX Telephones - SCCAN

The license max value is defined as follows:

• SCCAN is only available on Linux systems. The upper limit is the maximum number of administrable stations.

Maximum Off-PBX Telephones - EMX

Displays the maximum number of ring extensions available for stations to configure and the number of ring extensions the stations have already configured. You can administer one ring extension with each license. For example, if station X configured four ring extensions, Communication Manager consumes four licenses. A station extension can have a maximum of four simultaneous ring extensions.

System parameters customer options: page 2

Maximum Administered Ad-hoc Video Conferencing Ports

Defines the number of ad-hoc ports allowed for the system; one for each simultaneous active conference port. The maximum number of ad-hoc video conferencing ports allowed is the sum of the maximum allowed IP trunks and the maximum allowed SIP trunks on your system.

Maximum Administered IP Trunks

Defines the maximum number of IP trunks administered.

Maximum Administered Remote Office Trunks

Defines the maximum number of IP endpoints based on the endpoint.

Maximum Administered SIP Trunks

Defines the maximum number of SIP trunks administered.

Maximum Concurrently Registered IP eCons

Specifies the maximum number of IP SoftConsoles that can be registered at one time. The maximum number depends on the type of system.

Maximum Concurrently Registered IP Stations

Specifies the maximum number of IP stations that can be registered at one time.

Maximum G700 VAL Sources

Specifies the maximum number of VAL announcement sources.

Maximum Number of DS1 Boards with Echo Cancellation

Displays the number of DS1 board that can have echo cancellation.

Maximum Video Capable IP Softphones

The maximum number of IP Softphones that are video-capable. The maximum number depends on the type of system.

Maximum Video Capable Stations

The maximum number of stations that are video-capable. The maximum number depends on the type of system.

Used

For each item with a capacity listed, the USED value is the actual number of units currently in use.

Maximum Number of Avaya Media Server VoIP Channels

This field displays the maximum number of active VoIP channels, which is the number of licenses currently used on active media connections.

Maximum Number of Expanded Meet-me Conference Ports

The maximum number of Expanded Meet-me Conference ports on the system.

Maximum TN2501 VAL Boards

The maximum number of TN2501AP (Voice Announcement over LAN) boards allowed in this system.

Maximum TN2602 Boards with 80 VoIP Channels

The total number of TN2602AP boards that can be administered with 80 VoIP channels.

Maximum TN2602 Boards with 320 VoIP Channels

The total number of TN2602AP boards that can be administered with 320 VoIP channels.

System parameters customer options: page 4

Abbreviated Dialing Enhanced List

Provides the capability to store and retrieve dialing lists that simplify or eliminate dialing. The stored entries are organized in number lists. There are three types of number lists: personal, group, and enhanced.

Access Security Gateway (ASG)

Provides an additional level of security for remote administration.

A/D Grp/Sys List Dialing Start at 01

Used to number Abbreviated Dialing group or system lists starting with 01, rather than simply 1.

Analog Trunk Incoming Call ID

Used to collect and display the name and number of an incoming call on analog trunks.

Answer Supervision by Call Classifier

Indicates if the system can use a call classifier to do answer supervision. If the system has a call classification resource, the field is set to y. The field can be set to y even if the system has no call classifier circuit packs. This circuit pack detects tones and voice-frequency signals on the line and determines whether a call has been answered.

ARS

Provides access to public and private communications networks. Long-distance calls can be routed over the best available and most economical routes. Provides partitioning of ARS routing patterns.

ARS/AAR Dialing without FAC

Provides for Automatic Alternate Routing (AAR) and Automatic Route Selection (ARS) calls without dialing a feature access code (FAC).

ARS/AAR Partitioning

Provides the ability to partition AAR and ARS into eight user groups within a single server running Avaya Communication Manager. Can establish individual routing treatment for each group.

ASAI Link Core Capabilities

Provides linkage between Avaya Communication Manager and adjuncts. CallVisor ASAI improves the call handling efficiency of ACD agents and other system users by providing an adjunct to monitor, initiate, control, and terminate calls on the server running Communication Manager.

ASAI Link Plus Capabilities

Provides linkage between Avaya Communication Manager and adjuncts. If enabled, then the following ASAI capability groups are also enabled:

• Adjunct Routing

• Answering Machine Detection

• Selective Listening

• Switch Classified Outbound Calls

• ISDN Redirecting Number Information - the original dialed number information is provided within the ASAI messages if it arrives in ISDN SETUP messages from the public networks as either Original Dialed Number or Redirecting Party Number.

Asynch. Transfer Mode (ATM) PNC

PNC ATM PNC can be enabled only if:

• All prior fiber-link administration has been removed

• All switch-node and dup-switch-node carrier types have been removed.

Asynch. Transfer Mode (ATM) Trunking

If ATM trunking is enabled, multiple ISDN-PRI T1 or E1 trunks can be emulated on one ATM pipe. Enables circuit emulation service (CES).

ATMS

Provides for voice and data trunk facilities to be measured for satisfactory transmission performance.

ATM WAN Spare Processor

Indicates whether or not an ATM WAN spare processor is part of the system. An ATM WAN spare processor acts as a PPN in the event of network failure, and can function as an SPE if the main PPN is not functional.

Attendant Vectoring

Enables or disables Attendant Vectoring.

Audible Message Waiting

Enables or disables audible message waiting.

Authorization Codes

Enables or disables the use of Authorization Codes. Authorization Codes provide levels of calling privileges that override in-place restrictions. In addition to facilities access, authorization codes are used for unique identification for billing security purposes.

CAS Branch

Enables or disables Centralized Attendant Service - Branch.

CAS Main

Enables or disables multi-location customers served by separate switching vehicles to concentrate attendant positions at a single, main Avaya Communication Manager location. The main Avaya Communication Manager is served by an attendant queue that collects calls from all locations (main and branch). Each branch location switches all of its incoming calls to the centralized attendant positions over release link trunks (RLTs). The calls are then extended back to the requested extension at the branch server/switch over the same RLT. When the call is answered, the trunks to the main server are dropped and can be used for another call.

Change COR by FAC

Provides certain users the ability to change the class of restriction of local extensions and local attendants via a telephone by using a feature access code (FAC).

Computer Telephony Adjunct Links

Use this field to administer a Computer Telephony Adjunct (CTI) link between Communication Manager and the adjunct.

Cvg Of Calls Redirected Off-net

Provides continued monitoring for calls redirected to off-network (remote) coverage points. Uses call classification via ISDN trunk signaling.

DCS (Basic)

Provides transparent operation of selected features across a Distributed Communications System (DCS). Users on one server running Communication Manager can use features located on another server. Includes 4- and 5-digit uniform dialing and 1 to 4 digit steering. Does not support a 6/7-digit dial plan.

DCS Call Coverage

Provides DCS-based transparency of the call coverage feature across a DCS network of media servers or switches.

DCS with Rerouting

Provides for rerouting calls transferred among DCS nodes, enabling rerouting of the call for more effective use of facilities.

Digital Loss Plan Modification

Allows or disallows permission to customize the digital loss and digital tone plans.

DS1 MSP

Allows or disallows permission to administer values for the DS1 board without removing the related translations of all trunks from the trunk group.

DS1 Echo Cancellation

Removes perceivable echo from the system.

System parameters customer options: page 5

Emergency Access to Attendant

Provides for emergency calls to be placed to an attendant. These calls can be placed automatically by Avaya Communication Manager or dialed by users.

Enable ‘dadmin’ Login

Provides Avaya Business Partners the ability to install, administer, and maintain Avaya servers and switches. The dadmin login has access to all the same commands as other logins with the exception of Go and WP. Go is used for go tcm and go debug as well as go server. WP is for writing memory.

Enhanced Conferencing

Enables or disables the use of Meet-me Conference, Expanded Meet-me Conference, the No Hold Conference features, Selective Conference Party: Display, Drop, or Mute.

Enhanced EC500

Indicates if Extension to Cellular is enabled. EC500 refers to the Extension to Cellular feature.

Enterprise Survivable Server

Identifies the server is a Survivable Core Server (Enterprise Survivable Server).

ESS Administration

Indicates if administration of survivable core server (Enterprise Survivable Servers) is enabled.

Extended Cvg/Fwd Admin

Enables or disables Extended Coverage and Forwarding Administration.

External Device Alarm Admin

Provides for analog line ports to be used for external alarm interfaces. Allows identification of port location, adjunct associated with port location, and the alarm level to report.

Enterprise Wide Licensing

Enterprise Wide Licensing. Go to the Avaya Support website at http://support.avaya.com/ for current documentation, product notices, knowledge articles on Enterprise Wide Licensing.

Flexible Billing

Provides an internationally accepted standard interface for end-to-end digital connectivity. Used with a T1 interface and supports twenty-three 64-KBPS voice or data B-Channels and one 64-Kbps signaling D Channel for total bandwidth of 1.544 Mbps.

Forced Entry of Account Codes

Allows system administration to force account users to enter account codes based on user or trunk class of restriction, or by an option on the Toll Analysis table. FEAC provides an easy method of allocating the costs of specific calls to the correct project, department, and so on.

Global Call Classification

Provides call classification outside of North America. Listens for tones and classifies tones detected. Required for Call Coverage Off Net and Outgoing Call Management.

Hospitality (Basic)

Provides access to basic features including: Attendant Crisis Alert, Attendant Room Status, Automatic Wakeup, Custom Selection of VIP DID Numbers, Do Not Disturb, Names Registration, Single-Digit Dialing, and Mixed Station Numbering.

Hospitality (G3V3 Enhancements)

Software required for Property Management System and Automatic Wakeup. Property Management System Interface activates Forward PMS Messages to INTUITY Lodging and PMS Protocol Mode (transmit in ASCII mode).

IP Attendant Consoles

Controls permission to administer the IP Attendant Console.

IP Stations

Controls permission to administer H.323 and/or SoftPhone stations. Must be enabled for IP telephones.

IP Trunks

Controls permission to administer H.323 trunks. Must be enabled for IP trunks.

ISDN-BRI Trunks

Provides the capability to add ISDN-BRI trunks to Communication Manager.

ISDN Feature Plus

Provides ISDN Feature Plus signaling.

ISDN-PRI

Provides Integrated Services Digital Network (ISDN-PRI) software for either a switching-hardware platform migration only or a switching-hardware platform migration in combination with a software release upgrade. Also provides signaling support for H.323 signaling. Must be enabled for IP trunks.

ISDN/SIP Network Call Redirection

Redirects an incoming ISDN/SIP call from a server running Avaya Communication Manager to another PSTN endpoint. It is used in call centers with Best Service Routing and Lookahead Interflow.

Local Survivable Processor

Indicates that the server is a Survivable Remote Server (Local Survivable Processor). The Survivable Remote Server is configured to provide standby call processing in case the primary media server is unavailable.

Malicious Call Trace

Provides the ability to retrieve certain information related to a malicious call.

Media Encryption Over IP

Enables or disables media encryption over IP network.

Mode Code for Centralized Voice Mail

Provides the ability to share a Voice Mail System (VMS) among several servers/ switches using the Mode Code - Voice Mail System Interface.

Multifrequency Signaling

Provides for multi-frequency signaling between Communication Manager and the local telephone company central office.

Multimedia Appl. Server Interface (MASI)

Allows users of the Multimedia Communications Exchange (MMCX) to take advantage of certain Avaya Communication Manager telephony features.

Multimedia Call Handling (Basic)

Allows administration of desktop video-conferencing systems as data modules associated with Avaya Communication Manager voice stations in a multimedia complex. Users can dial one number to reach either endpoint (voice or data) in the complex. Also provides support for IP SoftPhones.

Multimedia Call Handling (Enhanced)

Allows a multifunction telephone to control a multimedia call like a standard voice call.

Multimedia IP SIP Trunking

Extends applicability of the H.323 video station licensing/control to all non-IP Softphones.

System parameters customer options: page 6

Multinational Locations

Provides the ability to use a single Enterprise Communication Server (ECS) with stations, remote offices, or gateways in multiple countries. Allows administration of location parameters such as companding, loss plans, and tone generation per location, instead of system-wide.

Multiple Level Precedence and Preemption

Multiple Level Precedence and Preemption (MLPP) provides users the ability to assign levels of importance to callers, and when activated, to give higher-priority routing to individual calls based on the level assigned to the caller.

Multiple Locations

Personal Station Access (PSA)

Provides basic telecommuting package capability for Personal Station Access.

Posted Messages

Supports the ability for users to post messages, selected from among a set of as many as 30 (15 fixed, 15 administrable), and shown on display telephones.

Private Networking

Indicates upgrading of PNA or ETN software RTU purchased with earlier systems.

Processor and System MSP

Allows for maintenance of the processor.

Processor Ethernet

Indicates if the Ethernet card resident in the processor cabinet is used by the Communication Manager Call Processing software. The Processor Ethernet interface is always enabled for duplex media servers.

For the Avaya supported servers, see Avaya Aura® Communication Manager Hardware Description and Reference.

Remote Office

Allows administration of a remote office.

Restrict Call Forward Off Net

Allows the system to monitor the disposition of an off-call and, if it detects busy, bring the call back for further processing, including call coverage.

Secondary Data Module

Provides the ability to use any data module as a secondary data module.

Station and Trunk MSP

Allows for maintenance of the station and trunk.

Station as Virtual Extension

Allows multiple virtual extensions to be mapped to a single physical analog telephone. A specific ringing pattern can be administered for each virtual extension. Useful in environments such as college dormitories, where three occupants can have three different extensions for one physical telephone.

System Management Data Transfer

Indicates Communication Manager is accessible by network administration.

Tenant Partitioning

Provides for partitioning of attendant groups and/or stations and trunk groups. Typically this is used for multiple tenants in a building or multiple departments within a company or organization.

Terminal Trans. Init. (TTI)

Allows administrators of Terminal Translation Initialization (TTI) to merge an station administered with X in the Port field, to a valid port by dialing a system-wide TTI security code and the extension from a terminal connected to that port.

Time of Day Routing

Provides AAR and ARS routing of calls based on the time of day and day of the week to take advantage of lower calling rates during specific times.

Uniform Dialing Plan

Enables or disables three- to seven-digit Uniform Dial Plan (UDP) and one- to seven-digit steering. Also allows use of Extended Trunk Access and Extension Number Portability features.

Usage Allocation Enhancements

Enables the user to use user-defined entries for the incoming and outgoing ISDN calls independent of the NSF value. The Usage Allocation Enhancements feature lets the user administer the non-unique Facility Type and Facility Coding combinations. With Usage Allocation Enhancements, the customer can reserve a minimum number of trunk members for the incoming and outgoing calls at all times.

Wideband Switching

Provides wideband data software for switching video or high-speed data. DSO channels can be aggregated up to the capacity of the span. Wideband supports H0, H11, and H12 standards, where applicable, as well as customer-defined data rates.

Wireless

Provides right to use for certain wireless applications.

System parameters customer options: page 7

ACD

Provides the software required for the Call Center Basic, Plus, Deluxe, and Elite features for the number of agents specified. Automatic Call Distribution (ACD) automatically distributes incoming calls to specified splits or skills.

BCMS (Basic)

Provides real-time and historical reports about agent, ACD split, Vector Directory Number (VDN) and trunk group activity.

BCMS/VuStats Service Level

Provides for hunt groups or Vector Directory Numbers (VDNs) with an acceptable service level. An acceptable service level defines the number of seconds within which a call must be answered to be acceptable.

Business Advocate

Enables or disables Avaya Business Advocate. Business Advocate establishes different levels of service for different types of calls. For example, a company might decide that a premium customer gets faster service than other types of customers.

Call Center Release

The call center release installed on the system.

Call Work Codes

Allows agents to enter digits for an ACD call to record customer-defined events such as account codes or social security numbers.

DTMF Feedback Signals For VRU

Provides support for the use of C and D Tones to voice response units (VRUs).

Dynamic Advocate

Enables or disables the Dynamic Advocate feature. While Business Advocate assigns reserve agents and sets overload thresholds to determine when those reserve agents get engaged, the Dynamic Advocate feature, also known as Dynamic Threshold Adjustment, takes this a step further. Dynamic Advocate automatically adjusts the thresholds as needed to help maintain defined service levels.

EAS-PHD

Increases the number of skills an agent can log in to from 4 to 20. Increases the number of agent skill preference levels from 2 to 16.

Expert Agent Selection (EAS)

Enables or disables skills-based routing of calls to the best-qualified agent.

Forced ACD Calls

See Multiple Call Handling.

Least Occupied Agent

Allows call center calls to be routed to the agent who has been the least busy, regardless of when the agent last answered a call.

Lookahead Interflow (LAI)

Provides Look-Ahead Interflow to balance the load of ACD calls across multiple locations.

Multiple Call Handling (Forced)

Forces an agent to be interrupted with an additional ACD call while active on an ACD call. Splits or skills can be one forced, one per skill, or many forced.

Multiple Call Handling (On Request)

Allows agents to request additional calls when active on a call.

PASTE (Display PBX Data on Phone)

Provides an interface between the display of a DCP telephone set and PC-based applications.

Reason Codes

Allows agents to enter a numeric code that describes their reason for entering the AUX work state or for logging out of the system.

Service Level Maximizer

Allows an administrator to define a service level whereby X% of calls are answered in Y seconds. When Service Level Maximizer (SLM) is active, the software verifies that inbound calls are matched with agents in a way that ensures that the administered service level is met.

Service Observing (Basic)

Allows a specified user to observe an in-progress call on a listen-only or listen-and-talk basis.

Service Observing (Remote/By FAC)

Allows users to service observe calls from a remote location or a local station using this feature’s access codes.

Service Observing (VDNs)

Provides the option of observing and/or monitoring another user’s Vector Directory Number (VDN).

Timed ACW

Places an auto-in agent in ACW for an administered length of time after completion of the currently active ACD call.

Vectoring (ANI/II-Digits Routing)

Provides for ANI and II-Digits vector routing used to make vector routing decisions based on caller identity and the originating line.

Vectoring (Basic)

Provides basic call vectoring capability.

Vectoring (Best Service Routing)

Enables or disables the Best Service Routing feature. Through special vector commands, Best Service Routing allows the system to compare splits or skills at local and remote locations and queue a call to the resource that will give the caller the best service.

Vectoring (CINFO)

Enables or disables the Caller Information Forwarding (CINFO) feature that allows the collection of caller-entered digits (ced) and customer database provided digits (cdpd) for a call from the network.

Vectoring (G3V4 Advanced Routing)

Provides for Rolling Average Speed of Answer Routing, Expected Wait Time Routing, and VDN Calls Routing.

Vectoring (G3V4 Enhanced)

Allows the use of enhanced comparators, wildcards in digit strings for matching on collected digits and ANI or II-digits, use of Vector Routing Tables, multiple audio/music sources for use with wait-time command and priority level with the oldest-call-wait conditional.

Vectoring (Holidays)

Indicates if the Holiday Vectoring feature is enabled or disabled that simplifies vector writing for holidays.

Vectoring (Prompting)

Allows flexible handling of incoming calls based on information collected from the calling party or from an ISDN-PRI message.

System parameters customer options: page 8

Logged-In ACD Agents

The total number of ACD agents that can be logged in simultaneously.

The limit applies to ACD agents on ACD and EAS calls. Auto-Available Split (AAS) agent ports are counted when they are assigned. AAS split or skill members are also counted. If the port for an AAS split/skill member is logged out, (for example, when a ringing call is redirected) the logged-in agent count is not updated. These counts are updated only during administration.

Logged-In Advocate Agents

The total number of Business Advocate Agents logged in simultaneously. The number of logged-in Business Advocate agents counts towards the total number of logged-in ACD agents.

Logged-In IP Softphone Agents

The total number of IP Softphone agents that can be logged-in simultaneously.

VDN of Origin Announcement

Provides a short voice message to an agent indicating the city of origin of the caller or the service requested by the caller based on the VDN used to process the call.

VDN Return Destination

Allows an incoming trunk call to be placed back in vector processing after all parties, except the originator, drop.

VuStats

Puts call center statistics on agents, splits or skills, Vector Directory Numbers (VDNs), and trunk groups on telephone displays.

VuStats (G3V4 Enhanced)

Provides G3V4 VuStats enhancements including historical data and thresholds.

System parameters customer options: page 9 (QSIG OPTIONAL FEATURES)

Basic Call Setup

Provides basic QSIG services: basic connectivity and calling line ID number. Either ISDN-PRI or ISDN-BRI Trunks must be enabled for the system.

Basic Supplementary Services

Provides the following QSIG Supplementary Services:

• Name ID

• Transit Capabilities; that is, the ability to tandem QSIG information elements

• Support of Notification Information Elements for interworking between QSIG and non-QSIG tandemed connections

• Call Forwarding (Diversion) by forward switching. No reroute capabilities are provided

• Call Transfer by join. No path replacement capabilities are provided.

• Call Completion (also known as Automatic Callback)

Either ISDN-PRI or ISDN-BRI Trunks must be enabled for the system.

Centralized Attendant

Allows all attendants in one location to serve users in multi locations. All signaling is done over QSIG ISDN lines.

Interworking with DCS

Allows the following features to work between a user on a DCS-enabled media server or switch in a network and a QSIG-enabled media server or switch:

• Calling/Called/Busy/Connected Name

• Voice Mail/Message Waiting

• Leave Word Calling

Supplementary Services with Rerouting

Provides the following QSIG Supplementary Services:

• Transit Capabilities; that is, the ability to tandem QSIG information elements.

• Support of Notification Information Elements for interworking between QSIG and non-QSIG tandemed connections.

• Call Forwarding (Diversion) by forward switching. In addition, reroute capabilities are provided.

• Call Transfer by join. In addition, path replacement capabilities are provided.

Transfer Into QSIG Voice Mail

Allows transfer directly into the voice mail box on the voice mail system when a QSIG link connects Avaya Communication Manager and the voice mail system.

Value Added (VALU)

Provides additional QSIG functionality, including the ability to send and display calling party information during call alerting.

System parameters customer options: page 10 (ASAI FEATURES)

Agent States

This field provides proprietary information that is used by Avaya applications.

Go to the Avaya Support site. http://support.avaya.com/ for current documentation, product notices, and knowledge articles on proprietary information used by Avaya applications,

CTI Stations

Use the CTI Stations field to enable or disable any application using a CTI link and a CTI station to receive calls.

Phantom Calls

Indicates if phantom calls are enabled. This field only applies to links administered as type ADJ-IP or ASAI-IP.

System parameters customer options: page 11 (MAXIMUM IP REGISTRATIONS BY PRODUCT ID)

Limit

Product ID

Identifies the product using the IP (internet protocol) registration.

These are just a few examples of valid Product IDs. The valid Product IDs for a system are controlled by the license file.

Rel