Console parameters

Last Updated : Oct 29, 2012 |

Administers attendant console group parameters. This includes basic parameters for Centralized Attendant Service (CAS) and Inter-PBX Attendant Service (IAS). A list of the administered attendant consoles also displays.

Example command: change console-parameters

Console parameters: page 1

AAR/ARS Access Code

An optional AAR/ARS access code used to route to the main switch. Accepts an up to four-digit access code. Available only for a QSIG branch CAS configuration.

Allow Night Service Calls To Forward

Enables or disables forwarding of DID calls to station users. When Station A receives a DID call and Station A does not answer the call, DID times out and the system routes the call to an attendant. When the attendant is in Night Service mode, the system routes the call to a night service station. If Call Forward is active on the night service station, the system routes the call to Station B. When Call Forward is inactive, the night service station will continue to ring.

Valid Entry

Usage

y

Enables forwarding of DID calls from the night service station.

n

Disables the forwarding of DID calls to station users. This is the default value.

Alternate FRL Station

The extension of the alternate facility restriction level (FRL) activation station.

Attendant Group Name

A name for the attendant group. Accepts up to 27 alphanumeric characters.

Attendant Lockout

Activates or deactivates Privacy — Attendant Lockout. Privacy — Attendant Lockout prohibits an attendant from reentering a conference call that has been placed on hold unless recalled by a telephone user on the call. This feature provides privacy for parties on a multiple-party call held on the console. The held parties can hold a private conversation without interruption by the attendant.

Attendant Vectoring VDN

Assigns the VDN extension for Attendant Vectoring to a console. Available only if Attendant Vectoring is enabled for the system and Tenant Partitioning is disabled.

Backup Alerting

Used to assign or remove permissions for system users to pick up alerting calls if the attendant queue has reached its warning state.

Calls In Queue Warning

The number of incoming calls that can be in the attendant queue before the console’s second Call Waiting lamp lights. The queue maximum depends on system capacities.

CAS

Using the Centralized Attendant Service (CAS), users at separate locations can concentrate attendant positions at one location. Incoming trunk calls to unattended branch locations are routed to the main attendant.

Valid Entry

Usage

main

The main Communication Manager server where the attendant group is located. Uses non-ISDN signaling. CAS Main must be enabled for the system.

branch

A branch Communication Manager server. There are no local attendants, so attendant-seeking calls route to the main Communication Manager server. Uses non-ISDN signaling. CAS Branch must be enabled for the system

none

Disables CAS.

QSIG-main

Same as main, but with QSIG signaling among the Communication Manager servers. Centralized Attendant must be enabled for the system.

QSIG-branch

Same as branch, but with QSIG signaling among the Communication Manager servers. Centralized Attendant must be enabled for the system.

CAS Back-Up Ext

Valid Entry

Usage

Extension number

Individual attendant console

Hunt group

TEG

Extension in the dial plan that handles attendant-seeking calls if the RLT trunk group to the CAS Main server is out of service or if CAS Back-Up is activated. Neither a prefixed extension nor a VDN extension is supported. Available only for the CAS Branch feature.

COR

Valid Entry

Usage

0 to 995

The class of restriction (COR) number for all attendant consoles. The COR for the individual Attendant Console overrides this value.

COS

Valid Entry

Usage

1 to 15

The class of service (COS) number that reflects the required features for all your attendant consoles. The COS for the individual Attendant Console overrides this value.

DID-LDN Only to LDN Night Ext

Valid Entry

Usage

y

Only listed directory number (LDN) calls go to the listed directory night service extension.

n

All attendant seeking calls route to the LDN night service extension.

Ext Alert Port (TAAS)

The seven-digit port number assigned to the external alerting device. This supports the Night Service — Trunk Answer From Any Station feature.

An x indicates that there is no hardware associated with this port assignment. If an x is used, there should also be a value for Ext Alert (TAAS) Extension.

Ext Alert (TAAS) Extension

This extension is used by the Terminal Translation Feature (TTI) to assign a port to the Ext Alert Port from a station on the Ext Alert port during system installation or provisioning. Once a port is assigned either through TTI or by entering the Ext Alert Port, the extension is automatically removed and treated as unassigned. Available only when the Ext Alert Port (TAAS) has associated hardware.

IAS Att. Access Code

The extension number of the attendant group at the main server running Communication Manager. Required when IAS Branch is enabled. Unavailable if the Centralized Attendant feature is enabled.

IAS (Branch)

Enables or disables the Inter-PBX Attendant Service (IAS) Branch feature. Unavailable if Centralized Attendant is enabled.

IAS Tie Trunk Group No.

Unavailable if the Centralized Attendant feature is enabled.

Valid Entry

Usage

1 to 2000

The number of the tie trunk group to the main for the IAS (Branch). Required when IAS Branch is enabled.

Night Service Act. Ext.

The extension of the current night service activation station, if any. The station is administered by assigning it a night-serv button.

QSIG CAS Number

Contains the complete number of the attendant group at the main server running Communication Manager, or a Vector Directory Number (VDN) local to the branch server. Accepts up to 20 digits. Cannot be left blank. Available only for an QSIG-branch CAS configuration.

RLT Trunk Group No.

The trunk group number corresponding to the Release Link Trunk (RLT) trunk group to the main location when supporting CAS Branch service. Available only for a branch CAS configuration.

SIP

Use this field to configure SIP support on attendant consoles.

Note:

If native attendant like type 302 or console is already configured in the same Attendant Group, then the Communication Manager will not allow you to enable SIP on Console Parameters form. Also, if SIP is enabled on the Console Parameters form, Communication Manager will not allow you to add a new attendant user of type 302 or console in the same Attendant Group. Before SIP is enabled, Attendant Vectoring VDN field must be blank.

Valid Entry

Usage

n

Disables SIP attendant. This is the default value.

y

Enabling the SIP Attendant field will cause attendant seeking calls to route to the designated number assigned in the associated field. When you change the value to y, then the following values appear:

  • Routing Digits

  • Attendant Server

  • Return Call timeout on page 2

When you set the SIP value to y, ensure that:

  • The Tenant Partitioning feature is disabled on the system parameters customer options screen.

  • All native attendants are removed, if available.

  • Communication Manager blocks new attendant if SIP is enabled on console parameters screen.

Routing Digits

Access code to route calls to SIP attendant server. You can enter up to four digits only.

The Routing Digits field appears on the Console Parameters form, only if the Tenant Partition is disabled.

Valid Entry

Usage

digits from 0 to 9

Digits comprising the AAR or ARS access code. The default value is blank.

blank

Call routing to attendant server is not specified.

Attendant Server

Attendant server number. This field cannot be blank.

The Attendant Server field appears on the Console Parameters form, only if the Tenant Partition is disabled.

Valid Entry

Usage

digits from 0 to 9

You can enter up to 17 digits.

Console parameters: page 2

ABBREVIATED DIALING

List1, List2, List3

Assigns up to three abbreviated dialing lists to each attendant. A personal list cannot be assigned to an attendant.

Valid Entry

Usage

enhanced

The attendant can access the enhanced system abbreviated dialing list.

group

The attendant can access the specified group abbreviated dialing list. A group number is required.

system

The attendant can access the system abbreviated dialing list.

SAC Notification

Enables or disables Enhanced Attendant Notification for Send All Calls.

COMMON SHARED EXTENSIONS

Busy Indicator for Call Parked on Analog Station Without Hardware?

Enables or disables the Busy Indicator lamp that lights for incoming calls parked on Administration Without Hardware (AWOH) stations.

Count

Valid Entry

Usage

1 to 1182

blank

The number of consecutive extensions, beginning with the Starting Extension used as common, shared extensions

If you enter a starting extension of 4300 and a count of 3, the system provides three consecutive extension numbers (4300, 4301, and 4302) for parking calls.

Starting Extension

The first extension number in a group of consecutive extensions that can be used by the attendant to park calls.

INCOMING CALL REMINDERS

Alerting (sec)

The number of seconds after which a held or unanswered call is disconnected from an attendant loop and routed to another attendant or night service.

No Answer Timeout (sec)

Valid Entry

Usage

10 to 1024

blank

The number of seconds a call to the attendant can remain unanswered without invoking a more insistent sounding tone. With this option, the call rings for 5 seconds at all points in a coverage path to ensure that the entire path is completed before the call returns to the console.

Secondary Alert on Held Reminder Calls?

Valid Entry

Usage

y

Begin attendant alerting for Held Reminder Calls with secondary alerting.

n

Have held reminder calls alert the attendant the same as normal calls. Normal calls start with primary alerting and then switch to secondary alerting when an administered timeout expires.

TIMING

Overview timer to Group Queue (sec)

Valid Entry

Usage

10 to 1024

The number of seconds a returning call queues to the individual attendant before overflowing to the group. The value applies if the attendant who previously handled the call is busy or unavailable.

blank

The call immediately goes to the group.

Return Call Timeout (sec)

Valid Entry

Usage

10 to 1024

blank

The time in seconds before a split away call (call extended and ringing a station or otherwise split away from the console) returns to the console. With this option, the call rings for 5 seconds at all points in a coverage path to ensure that the entire path is completed before the call returns to the console. This field applies even when SIP is set to ‘y’ on Console Parameters: page 1.

Time In Queue Warning (sec)

Valid Entry

Usage

9 to 999

blank

The number of seconds a call can remain in the attendant queue before activating an alert.

Time Reminder on Hold (sec)

Valid Entry

Usage

10 to 1024

The number of seconds a call can remain on Hold.

Console parameters: page 3

Call-Type Ordering Within Priority Levels?

Groups calls to the attendant in the following order:

  1. Queue priority level

  2. Call type

  3. Order received

Call type

Description

Type 1 call

Outgoing public-network calls receiving answer supervision when the Answer Supervision Timer of the trunk group expires, even if the trunk is actually still ringing. Also, incoming calls when answered by the attendant.

Type 2 call

Incoming external public-network calls before they receive answer supervision or before the Answer Supervision Timer of the trunk group expires.

Type 3 call

All other calls (internal calls, conference calls, and tie-trunk calls of any type). Note that external public-network calls have priority over all other calls including conference calls. Answered public-network calls have priority over unanswered calls.

Valid Entry

Usage

y

Orders calls by call type within each queue priority category. A type-disp button is assigned to the Attendant Console. The attendant can review the call type for the active call.

n

Calls are queued in chronological order by queue priority level.

QUEUE PRIORITIES

Assigns a priority level from 1 through 13 to each call category when the call cannot be immediately terminated to an attendant. The calling party hears ringback until an attendant answers the call.

The same priority level can be assigned to more than one call.

Assistance Call

Valid Entry

Usage

1 to 13

Assigns a priority level for assistance calls. A call from a telephone user who dials the attendant-group access code, or from a telephone that has the Manual Originating Line Service feature activated.

Priority 1 is the highest priority.

DID to Attendant

Valid Entry

Usage

1 to 13

Assigns a priority level for DID to Attendant calls that are incoming DID trunk calls to an attendant group. This excludes trunk calls that return to the attendant group after a timeout or deferred attendant recall.

Priority 1 is the highest priority.

Emergency Access

Valid Entry

Usage

1 to 13

Assigns a priority level for emergency access calls that are calls from a telephone user who dials the emergency access code. The default is 1.

Priority 1 is the highest priority.

Individual Attendant Access

Valid Entry

Usage

1 to 13

Assigns a priority level for Individual Attendant Access calls that are calls from a telephone user, incoming trunk call, or a system feature to the Individual Attendant Access (IAA) extension of a specific attendant. If the attendant is busy, the call queues until the attendant is available.

Priority 1 is the highest priority.

Interposition

Valid Entry

Usage

1 to 13

Assigns a priority level for Interposition calls that are calls from one attendant to the Individual Attendant Access (IAA) extension of another attendant.

Priority 1 is the highest priority.

Miscellaneous Call

Valid Entry

Usage

1 to 13

Assigns a priority level for any unlisted calls.

Priority 1 is the highest priority.

Redirected Call

Valid Entry

Usage

1 to 13

Assigns a priority level for any calls assigned to one attendant, but redirected to the attendant group because the attendant is now busy.

Priority 1 is the highest priority.

Redirected DID Call

Valid Entry

Usage

1 to 13

Assigns a priority level for any DID or ACD calls that time out due to ring/no-answer, busy condition (if applicable), or Number Unobtainable. Calls are rerouted to the attendant group.

Priority 1 is the highest priority.

Return Call

Valid Entry

Usage

1 to 13

Assigns a priority level for any calls returned to the attendant after timing out. If the attendant is now busy, the call redirects to the attendant group.

Priority 1 is the highest priority.

Serial Call

Valid Entry

Usage

1 to 13

Assigns a priority level for any calls from the Attendant Serial Call feature when an outside trunk call (designated as a serial call by an attendant) is extended to and completed at a telephone, and then the telephone user goes on-hook. If the attendant who extended the call is busy, the call redirects to the attendant group.

Priority 1 is the highest priority.

Tie Call

Valid Entry

Usage

1 to 13

Assigns a priority level for incoming TIE trunk calls (dial-repeating or direct types) to an attendant group. This excludes trunk calls that return to the attendant group after a timeout or deferred attendant recall.

Priority 1 is the highest priority.

VIP Wakeup Reminder Call

Valid Entry

Usage

1 to 13

Assigns a priority level for VIP Wakeup Reminder Calls from the Hospitality feature that send a wake-up reminder to the attendant to call a hotel or motel room.

Priority 1 is the highest priority.

Console parameters: page 4

QUEUE PRIORITIES

Flash

Valid Entry

Usage

1 to 17

The queue priority for Flash precedence level calls.

Flash Override

Valid Entry

Usage

1 to 17

The queue priority for Flash Override precedence level calls.

Immediate

Valid Entry

Usage

1 to 17

The queue priority for Immediate precedence level calls.

Priority

Valid Entry

Usage

1 to 17

The queue priority for Priority precedence level calls.

Console parameters: page 5

Note:
If MLPP is disabled, the system does not display the MLPP Queues page, but displays page with the following message: 
Use the 'list attendant' command to see all administered attendants.
Related information
CAS