1st-found

BSR uses the first selection for routing. This is the default.

alternate

Alternating the BSR selection algorithm is possible when a tie in Expected Wait Time (EWT) or available agent criteria occurs. Every other time a tie occurs for calls from the same active Vector Directory Number (VDN), the selection from the step with the tie is used instead of the first selected split/skill or location to send the call. This helps balance the routing over the considered local splits/skills and remote locations when cost of routing remotely is of least concern.

0 to 9

The number of seconds data is prevented from being outpulsed as a result of a converse vector step from the system to Avaya IR before IR is ready. The delay commences when the IR port answers the call.

0 to 9

Number of seconds used when two groups of digits are being outpulsed, as a result of a converse vector step, from the system to Avaya IR.

Prevents the second set from being outpulsed before IR is ready. The delay commences when the first group of digits has been outpulsed.

40 to 2550 (in increments of 10)

Values are rounded up or down depending upon the type of circuit pack used to outpulse the digits.

• TN742B or later suffix analog board — Rounds up or down to the nearest 25 msecs. For example, a 130 msec tone rounds down to 125 msecs, a 70 msec pause rounds up to 75 msec for a total of 200 msecs per tone

• TN464F, TN767E or later suffix DS1 boards — Rounds up to the nearest 20 msecs. For example, a 130 msec tone rounds up to 140 msecs, a 70 msec pause rounds up to 80 msecs for a total of 220 msecs per tone.

  If a circuit pack has been used for end-to-end signaling to IR, and has then been used to send digits to a different destination, IR timers might stay in effect. To reset the timers to the system default, pull and reseat the circuit pack.

40 to 2550 (in increments of 10)

Values are rounded up or down depending upon the type of circuit pack used to outpulse the digits.

• TN742B or later suffix analog board — Rounds up or down to the nearest 25 msecs. For example, a 130 msec tone rounds down to 125 msecs, a 70 msec pause rounds up to 75 msec for a total of 200 msecs per tone

• TN464F, TN767E or later suffix DS1 boards — Rounds up to the nearest 20 msecs. For example, a 130 msec tone rounds up to 140 msecs, a 70 msec pause rounds up to 80 msecs for a total of 220 msecs per tone.

  If a circuit pack has been used for end-to-end signaling to IR, and has then been used to send digits to a different destination, IR timers might stay in effect. To reset the timers to the system default, pull and reseat the circuit pack.

0 to 9

blank

Number of seconds for this threshold. Any calls predicted to be answered before this threshold are not interflowed, therefore saving CPU resources.

4 to 10

The number of seconds before the Collect Digits command times out for callers using rotary dialing.

y

Reverses the star and pound digits for the collect vector step. This does not affect any other vector step or other non-ACD feature, such as ARS.

n

The * and # digit-processing is unchanged.