CDR system parameters

Last Updated : Mar 17, 2020 |

Administers the Call Detail Recording (CDR) feature used to record information on incoming, outgoing, and tandem calls for each trunk group administered for CDR, including auxiliary trunks. The system records information on each trunk-group call and each station-to-station call.

Example command: change system-parameters cdr

CDR system parameters: page 1





Calls to Hunt Group — Record

Valid Entry

Usage

member-ext

Records the extension of the telephone or data terminal where the call terminated.

group-ext

Records the extension that was dialed.

CDR Account Code Length

Valid Entry

Usage

1 to 15

The number of digits to record when a user enters an account code. For some record formats, a long account code overwrites spaces on the record that are usually assigned to other fields.

CDR Date Format

Valid Entry

Usage

month/day

day/month

The format for the date stamp that begins each new day of call records.

CDR retention (days)

Valid Entry

Usage

1 to 20

Specify the number of days for which you want to retain the CDR logs. The default value is 20.

To retain the CDR logs, you must:

  • Enable the Enable CDR Storage on Disk option.

  • Enter DISK in the Primary Output Endpoint field.

    Important:

    • If you enter CDR1 or CDR2 in the Primary Output Endpoint field, then the CDR logs are not retained on the Primary Controller (main server).

    • In case of survivable server, if the survivable server is active, then the CDR logs are retained on the local disk.

Condition Code ‘T’ for Redirected Calls

Enables or disables identification of CDR records of calls that have been redirected automatically off the server running Communication Manager.

Valid Entry

Usage

y

The Condition Code of both CDR records for the call is ‘T.’

n

Special identification is applied.

Digits to Record for Outgoing Calls

Valid Entry

Usage

dialed

Record the digits a user dials.

outpulsed

Record the digits that Communication Manager sends out over the trunk, including any additions or deletions that take place during routing.

Disconnect Information in Place of FRL

Valid Entry

Usage

y

Replace the Facility Restriction Level (FRL) with information about why a call disconnects.

n

Record the call FRL.

Enable CDR Storage on Disk

Enables or disables the Survivable CDR feature for the main server, Survivable Remote Server (Local Survivable Processor), and Survivable Core Server (Enterprise Survivable Server). Default is disabled.

Force Entry of Acct Code for Calls Marked on Toll Analysis Form

Specifies whether or not an account code is required when making a toll call. Account codes are not required on all charged calls, and are required on some non-charged calls.

Valid Entry

Usage

y

Restricts all toll calls unless the user dials an account code. Available only if Forced Entry of Account Codes is enabled for the system.

n

Users can place a call without an account code. This does not override other calling restrictions.

Inc Attd Call Record

Enables or disables separate recording of attendant portions of outgoing calls that are transferred or conferenced.

Available only if Incoming Trunk Call Splitting is enabled.

Inc Trk Call Splitting

Enables or disables the creation of separate records for each portion of incoming calls that are transferred or conferenced.

Available only if Record Outgoing Calls Only is disabled.

Interworking Feat-flag

Valid Entry

Usage

y

The feature flag indicates interworked outgoing ISDN calls.

n

The feature flag indicates no answer supervision for interworked calls.

Intra-Switch CDR

Enables or disables the recording of calls within Communication Manager. Requires administration of intra-switch CDR extensions.

Modified Circuit ID Display

Affects the printer, teleseer, and 59-character output formats.

Valid Entry

Usage

y

Displays the circuit ID in its actual format (100’s, 10’s, units). For example, circuit ID 123 displays as 123.

Note:

Requires verification that an output device can accept this format.

n

Displays the circuit ID in its default format (10’s, units, 100’s). For example, the system displays circuit ID 123 as 231.

Node Number (Local PBX ID)

Displays the DCS switch node number in a network of switches.

Outg Attd Call Record

Enables or disables separate recording of attendant portions of outgoing calls that are transferred or conferenced.

Available only if Outgoing Trunk Call Splitting is enabled.

Outg Trk Call Splitting

Enables or disables the creation of separate records for each portion of outgoing calls that are transferred or conferenced

Primary Output Endpoint

Primary Output Endpoint determines where the server running Communication Manager sends the CDR records. You require Primary Output Endpoint if a Primary Output Format is specified.

Valid Entry

Usage

eia

The EIA port is used to connect the CDR device.

Extension number

The extension of the data module that links the primary output device to the server running Communication Manager.

CDR1, CDR2

The CDR device is connected over a TCP/IP link, and this link is defined as either CDR1 or CDR2 for IP Services.

DISK

If you configure the CDR Retention (Days) field, then you must enter DISK in the Primary Output Endpoint field so that the CDR logs are retained.

If you configure the retention policy, the retention policy is applicable if the Primary Output Endpoint field is set to DISK only.

Primary Output Format

Indicates the format of the call records sent to the primary output device.

Valid Entry

Usage

customized

For special call accounting needs that are prevented for standard record formats. Requires call accounting software that is also customized to receive these records. Call accounting vendors should be consulted before using this option.

printer

Call detail records are sent to a printer rather than to a record collection or call accounting system.

59-char

expanded

lsu

lsu-expand

int-direct

int-isdn

int-process

teleseer

unformatted

For standard record formats. The selection must be compatible with your call accounting software. Verify this through your vendor or the accounting system documentation.

Privacy — Digits to Hide

Indicates how much of the dialed number to hide on the CDR record for stations administered for CDR privacy.

Valid Entry

Usage

0 to 7

The number of digits to hide, counting from the end right to left.

For a value of 4, when the user dials 555-1234, the system displays only 555 in the CDR record.

Record Agent ID on Incoming

Determines whether the EAS agent login ID mut be included instead of the physical extension in the CDR record.

Available only if Expert Agent Selection (EAS) is enabled for the system. Cannot be enabled if Record Called Vector Directory Number Instead of Group or Member is enabled.

Record Agent ID on Outgoing

Determines whether the EAS agent’s LoginID must be included instead of the physical extension in the CDR record.

Available only if Expert Agent Selection (EAS) is enabled for the system.

Record Call-Assoc TSC

Enables or disables the creation of records for call-associated temporary signaling connections. A large number of data connections could increase the number of records, so call collection device capacity must be taken into consideration.

Record Called Vector Directory Number Instead of Group or Member

Determines whether or not to include the Vector Directory Number (VDN) in the CDR record. If enabled, the called VDN overrides the group or member information that normally the system displays in the CDR record. If a call is directed through more than one VDN, the first VDN used for the call is stored. This applies only to calls routed to a hunt group by a vector, not to calls routed directly to an extension by a vector.

Cannot be enabled if Record Agent ID on Incoming is enabled.

Record Non-Call-Assoc TSC

Enables or disables the creation of records for non-call-associated temporary signaling connections. A large number of data connections could increase the number of records, so record collection device capacity must be taken into consideration.

Record Outgoing Calls Only

Valid Entry

Usage

y

Record only outgoing calls.

Note:

This can save space if you are only concerned with charges for outbound calls.

n

Record both outgoing and incoming calls.

Remove '+' from SIP Numbers

If you set the Remove '+' from SIP Numbers field on the CDR System Parameters screen to y and if a leading plus (+) sign is present in a calling or called number sent over a CDR adjunct, Communication Manager removes the leading plus (+) sign from the number. The default value is y.

Remove # From Called Number

Valid Entry

Usage

y

Removes the # or E symbol from the Dialed Number field of the call detail record. The output device must be able to accept this format.

n

Retains the trailing # or E symbol in the Dialed Number field whenever an inter-digit time-out occurs or users dial # to indicate the end of dialing.

Secondary Output Endpoint

Available only if Secondary Output Format is administered.

Valid Entry

Usage

eia

The secondary output device is connected to the eia port.

Extension number

The extension of the data module that links the secondary output device to the server running Communication Manager.

CDR1, CDR2

The CDR device is connected over a TCP/IP link, and this link is defined as either CDR1 or CDR2 for IP Services.

Secondary Output Format

Caution:

Only qualified Avaya service personnel should administer a secondary output device. This option might cause loss of data when the buffer contains large amounts of data.

Valid Entry

Usage

customized

int-direct

int-process

lsu

unformatted

The format of the call records sent to the secondary output device. Only these formats can be used for a secondary output device. The format must be compatible with call accounting software. Verify this through the vendor or the accounting system documentation.

Suppress CDR for Ineffective Call Attempts

Ineffective call attempts are the calls that are blocked because the user has insufficient calling privileges or all outgoing trunks are busy. These calls appear on the CDR record with a condition code E.

Valid Entry

Usage

y

Ignores ineffective call attempts. Used when there is limited storage space for CDR records and when records often overrun the buffer.

n

Reports ineffective call attempts. Used when users are often unable to place outgoing calls, or if a large number of incoming calls are incomplete. Also used to keep records of attempts to contact a client, and when ISDN trunks are used. This option requires more space for records.

Use Enhanced Formats

Enables or disables the use of the Enhanced version of the specified primary output formats. Enhanced formats provide additional information about time in queue and ISDN call charges, where available. This affects the expanded, teleseer, lsu, printer, and unformatted output formats. Enhanced formats and ISDN formats cannot be used at the same time.

Use ISDN Layouts

Enables or disables using the ISDN version of the specified primary output format. ISDN Layouts provide more accurate information about the inter-exchange carrier and ISDN network services used for a call. This affects lsu and printer output formats, as well as any format with ISDN layouts, such as teleseer. ISDN formats and Enhanced formats cannot be used at the same time.

Use Legacy CDR Formats

Enables or disables the use of pre-Communication Manager 4.0 legacy Call Detail Recording (CDR) formats for CDR records. The default is enabled. Listed below are the CDR formats that are impacted by this field. All other CDR formats remain unchanged.

CDR Format

Communication Manager 3.1 and earlier length

Communication Manager 4.0 and later length

ISDN Teleseer

80

82

Enhanced Teleseer

81

83

ISDN Printer

84

86

Enhanced Printer

85

87

ISDN LSU

59

61

Enhanced LSU

59

61

Expanded

135

139

Enhanced Expanded

151

155

Unformatted

105

109

Enhanced Unformatted

119

123

Int-ISDN

136

140

CDR System Parameters: page 2

Used if there is an arrangement with the vendor to customize the call accounting system to receive these records.

Available only if Primary Output Format is customized.

Data Item

Use this field to itemize the data items that appear on the customized record.

You must include at least one field for a record. The last two data items in the record must be line-feed and return.

Data Item

Length

acct-code

15

attd-console

2

auth-code

7

bandwidth

2

bcc

1

calltype

1

calling-num

15

cca-id

20

clg-pty-cat

2

clg-num/in-tac

10

code-dial

4

code-used

4

cond-code

1

contact-uri

20

country-from

3

country-to

3

date

6

dialed-num

23

duration

4

end-date(4d)

8

feat-flag

1

frl

1

from-uri

20

in-crt-id

3

in-trk-code

4

ins

3

internal-codec

2

isdn-cc

11

isdn-cc/ppm

11

ixc-code

4

line-feed

1

local-time-from

local-time-to

location-from

3

location-to

3

ma-uui

1

node-num

2

null

3

out-crt-id

3

ppm

5

request-uri

20

res_flag

1

return

1

sec-dur

5

seq-num

10

space

1

start-date

6

start-date(4d)

8

start-time

6

time

4

timezone-from

3

timezone-to

6

to-uri

20

tsc_ct

4

tsc_flag

1

trunk-codec

2

ucid

20

vdn

5

Length

The length of each data item. The maximum record length depends on the call accounting system. Check with the vendor. The date field should be six digits to ensure proper output. Certain fields default to the required length.

Record Length

Displays the accumulated total length of the customized record, updated each time the length of a data item changes.

Related information
Forced Entry of Account Codes