Available only if Expert Agent Selection (EAS) is disabled and BCMS/VuStats Login IDs are enabled for the system.
Valid Entry
Usage
1 to 9
The number of digits for an ACD agent login ID that identifies an ACD agent to the Call Management System. This number must equal the number of characters in the agent’s login ID and cannot be 0.
BCMS/VuStats Abandon Call Timer (seconds)
Valid Entry
Usage
1 to 10
blank
The number of seconds before calls are abandoned. Calls with talk time that is less than this number and are not held, are tracked by the Basic Call Management System (BCMS) and displayed by VuStats as ABAND calls.
BCMS/VuStats LoginIDs
Enables or disables valid agent login IDs to monitor call activity by an agent. Basic Call Management System (BCMS) and VuStats login IDs are available in addition to Expert Agent Select (EAS) login IDs if EAS is enabled on the system. Both BCMS and CMS use the same login ID for an agent.
BCMS/VuStats Measurement Interval
Available only if BCMS (Basic) or VuStats is enabled for the system.
Valid Entry
Usage
half-hour
hour
Selects measurement intervals for polling and reporting data. There are a maximum of 25 time slots available for measurement intervals. If hour is specified, an entire day of traffic information will be available for history reports. Otherwise, only half a day will be available. This does not affect daily summaries as they always reflect traffic information for the entire day. The interval can be changed at any time, but remains until the current interval completes.
Clear VuStats Shift Data
Valid Entry
Usage
on-login
Clears shift data for an agent when the agent logs in.
at-midnight
Clears shift data for all agents at midnight.
Remove Inactive BCMS/VuStats Agents
Valid Entry
Usage
y
Agents are removed from reports when they have no staff time during the previous seven days.
n
Agents remain on the report even if they have no staff time for any period of time.
Validate BCMS/VuStats Login IDs
Valid Entry
Usage
y
Only login-IDs that have been administered for the Basic Call Management System (BCMS) can be entered.
n
Any ACD login of the proper length can be entered.
